Questions-Answers

Who do I buy tickets from?

New York Online is a web-based travel guide to New York City. The company owns web guides in Spanish, Portuguese, French, Russian, Polish, Chinese, Japanese and English. New York Online is a member of NYC&Company.

I purchased the ticket online. What's next?

You will receive two emails from New York Online: email #1 - confirmation that your order has been received. Email #2 will contain your confirmation voucher. Your voucher (a file in a .pdf format attached to the email) must be exchanged for tickets at the box office. Please present a photo ID of the person whose name you listed when purchasing tickets online and make sure the name on the ID and on the voucher is the same. Tickets should be redeemed on the day of a tour or performance.

I have not received a voucher, what do I do?

Be sure to email info@newyork-online.us and include your name, email address, number of tickets, and the name of a tour or show you purchased tickets for. You will receive a response no later than in 24 hours. Please also include your phone number. Or call us at: +1 201 360 9962 (9.00 to 19.00 EST).

I am already in New York and I can not print out the voucher at the hotel. Can I still buy tickets online?

If you made a purchase in New York, and you can not print a voucher at the hotel, vouchers can be printed at FedEx Office or Staples.

Please note you do not need to print out a voucher for a Broadway show (a photo ID and a voucher copy on mobile device is enough to redeem your tickets), but you need a print out for everything else.

Where can I redeem a voucher for a ticket?

Your confirmation voucher will contain detailed information about your tour or event, including venue address, hours of operation or performance start time etc.

Why do I need a photo ID/passport at the box office?

This is a way to prevent fraud - thousands of tickets are sold online every day. Therefore it is very important not to make a mistake in name spelling during booking. Name on the photo ID presented at the box office must fully match the first and the last name that was included when purchasing tickets online.

What if my credit card is declined?

If your card was declined, you will be notified about it, with the possible cause of failure (e.g., insufficient funds on the card, or it is not activated for online payments, the card has not passed a safety check of the U.S. payment system, etc.). Try to correct an error (if necessary, update your account information, call your bank and enable online payments etc.), or use another card. If the card is rejected, your account will not be charged.

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