Questions-Answers

Who do I buy tickets from?

New York Online is a web-based travel guide to New York City. The company owns online travel guides in Spanish, Portuguese, French, Russian, Polish, Chinese, Japanese and English. New York Online is a member of NYC&Company. We have partnered with most New York City attractions, shows, museums, shops to provide our readers with the convenience of having all information about New York in one place.

We love New York and want our website visitors to fall in love in New York, too! There are so many great things to see and experience.

I purchased the ticket online. What's next?

You will receive two emails from New York Online: email #1 - confirmation your order has been received. Email #2 will contain your confirmation voucher. Your voucher (a file in a .pdf format attached to the email) must be exchanged for tickets at the box office. Please present a photo ID of the lead traveler whose name you included when purchasing tickets online. Please make sure the name on the ID and on the voucher is the same. Tickets should be redeemed on the day of a tour or performance.

I have not received a voucher, what do I do?

Be sure to email info@newyork-online.us and include your name, email address, number of tickets, and the name of a tour or show you purchased tickets for. You will receive a response no later than in 24 hours. Please also include your phone number. Or please call us at: +1 201 360 9962 (9.00 to 19.00 EST).

I am already in New York and I can not print out the voucher at the hotel. Can I still buy tickets online?

Please note you do not need to print out a voucher for a Broadway show and The Metropolitan Opera (a photo ID and a voucher copy on mobile device is enough to redeem your tickets), but you need a print out for everything else. However, this is changing fast and more travel partners accept a confirmation copy on the mobile device.

If you made a purchase in New York, and your confirmation specifically says it needs to be printed, hotels usually have a printer and are happy to help. If are not staying at a hotel or can not print a voucher at the hotel, vouchers can be printed at FedEx Office or Staples.

Where can I exchange a confirmation voucher for a ticket?

Your confirmation voucher will contain detailed information about your tour or event, including venue address, hours of operation or performance start time etc.

Why do I need a photo ID at the box office?

This is a way to prevent fraud - thousands of tickets are sold online every day. That is why it is very important not to make a mistake in lead traveler's name during the booking process. Name on the photo ID presented at the box office must fully match the first and the last name that was included when purchasing tickets online.

What if my credit card is declined?

If your card was declined, you will be notified about it, with the possible cause of failure (e.g., insufficient funds on the card, or it is not activated for online payments etc.). If the payment failed, you will not be charged. Please contact your bank if you think the card was declined by mistake.

Top