What is New York Online?

New York Online is a web-based travel guide to New York City, available in several languages: Spanish, Portuguese, French, Russian, Polish, Chinese, Japanese and English. We also operate London Online and Paris Online web-based guides. New York Online is a member of NYC&Company. We have partnered with the most popular New York City attractions, shows, museums, shops to provide our readers with the convenience of having information and ticket-purchasing in one place.

We love New York and want our website visitors to fall in love with New York too! There are so many great things to see and experience.

I purchased my ticket through your website. What's next?

After you place the order (card information, name and email of person picking up tickets, click the "buy" button), you will receive two emails from New York Online:

Email #1 - Confirmation that your order has been received. Email #2 - Confirmation voucher. Also includes information about the performance (start time, address, a map of the theater's location, etc.).

These two emails usually come within a few minutes, though it can take up to 24 hours.

Some activities might require exchanging the voucher for tickets at the attraction's ticket office, others let you enter with an e-ticket. This information will be included in your confirmation email. When redeeming tickets, please have a photo ID for the person whose name was entered at checkout.

I didn't receive the confirmation email, what do I do?

Be sure to email and include your name, email address, number of tickets, and the name of the tour or show you purchased tickets for. You should receive a response in 24 hours. Please also include your phone number. You can also call us at: +1 201 360 9962 (9.00 to 19.00 EST).

I am already in New York and want to buy tickets online, but don't have access to a printer. Can I still buy tickets from New York Online?

Most activities and tours don't require a printed ticket. If a printout is required, it will be mentioned on the product page and you will see it before you make the purchase. Most of our partners accept e-tickets and confirmation vouchers on mobile devices.

Why do I need a photo ID?

Thousands of tickets are sold online every day, and online fraud is a problem. This is why it's very important that the name entered at checkout matches the name on the photo ID of the person redeeming tickets.

What if my credit card is declined?

If your card is declined, we will notify you with a possible cause of failure (e.g., insufficient funds on the card, or card expired, etc.). If the payment failed, you will not be charged. Please contact your bank if you think the card was declined by mistake.