Cancellation Policy

Musicals, shows and opera tickets: the show tickets purchase can be cancelled no later than 15 days prior to the performance, unless mentioned otherwise during purchase.

For all other products all sales are final. There are no refunds or exchanges.

For helicopter flights, if the weather does not allow taking a flight, we will do our best to reschedule the flight to fit your schedule. If this is not possible and the flight was cancelled because of the weather, we will issue a full refund.

Sports and concert tickets purchase information: The above cancellation policy applies only to products purchased directly at New York Online website. If you purchased a ticket at another website, please refer to their cancellation policy.