Customer Service

Existing orders

If you have a question about the order you placed, please contact New York Online by phone, email, WhatsApp or Viber. Please have the order number available when you contact customer service.

Contact New York Online

There are multiple ways to contact Customer Service:

Online chat: please click "Online support" in the right-hand corner of the screen.
Phone: +1 646 355-0710, +1 201 360-9962
WhatsApp: +1 201 360-9962
Viber: +1 201 360-9962


Please review some of the most frequently asked questions.

Cancelation policy

We understand things happen. Please review the cancellation policy. If you need to change or cancel your order, please get in touch and let customer service know the order number and the action you would like to take.

We strongly suggest that you don't book tours or show tickets for the day of your arrival. Flights can be delayed and canceled, the customs line may be longer than usual, or traffic from the airport might be heavier than you expect.

About New York Online

New York Online is a web-based travel guide to New York City, available in several languages: Spanish, Portuguese, French, Russian, Polish, Chinese, Japanese and English. We also operate London Online and Paris Online web-based guides. New York Online is a member of NYC & Company. We have partnered with the most popular New York City attractions, shows, museums, shops to provide our readers with the convenience of having information and ticket-purchasing in one place.